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Privacy Policy

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Last Updated: March 08, 2025

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Welcome to Think Tank Coaching ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.thinktankcoaching.com.au (the "Site"). By using the Site, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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a. Personal Information

"Personal information" refers to information that identifies you or could reasonably be linked to you, such as:

  • Your name, email address, phone number, or other details you provide when contacting us, subscribing to our newsletter, or signing up for coaching services.

  • Payment information (e.g., credit card details) if you purchase services through the Site (processed securely via third-party payment processors).

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b. Non-Personal Information

  • Usage data, such as your IP address, browser type, device information, referring URLs, pages visited, and time spent on the Site, collected via cookies or similar technologies.

  • Anonymized or aggregated data that cannot be used to identify you.

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2. How We Collect Your Information

We collect information:

  • Directly from you when you provide it (e.g., filling out a contact form or booking a coaching session).

  • Automatically through your use of the Site (e.g., via cookies or analytics tools).

  • From third parties, such as payment processors or service providers, where applicable.

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3. How We Use Your Information

We use your personal information in accordance with the APPs for purposes including:

  • Providing, maintaining, and improving the Site and our coaching services.

  • Responding to your inquiries, comments, or requests.

  • Sending you marketing communications, newsletters, or updates about Think Tank Coaching (with your consent, where required).

  • Processing payments and fulfilling service agreements.

  • Analyzing Site usage to enhance user experience.

  • Meeting legal obligations or protecting our rights, property, or safety, or that of our clients and users.

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4. How We Disclose Your Information

We do not sell, trade, or rent your personal information. We may disclose it:

  • Service Providers: To trusted third parties (e.g., hosting providers, analytics tools, payment processors) who assist us, under strict confidentiality obligations.

  • Legal Obligations: When required by law, court order, or to comply with Australian regulatory authorities (e.g., the Office of the Australian Information Commissioner - OAIC).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to confidentiality requirements.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

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6. Your Rights and Choices

Under the Privacy Act and APPs, you have rights to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Opt-Out: Unsubscribe from marketing communications by clicking "unsubscribe" in our emails or contacting us.

  • Anonymity: Where lawful and practicable, interact with us anonymously or using a pseudonym.

To exercise these rights, contact us using the details below.

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7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure, as required by the APPs. However, no online system is entirely secure, and we cannot guarantee absolute security.

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8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., to provide coaching services) or as required by Australian law. When no longer needed, we securely delete or anonymize it.

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9. Third-Party Links

The Site may link to third-party websites (e.g., payment gateways or social media). We are not responsible for their privacy practices or content. Please review their policies before providing information.

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10. International Data Transfers

If your information is transferred outside Australia (e.g., to overseas service providers for hosting or analytics), we will take reasonable steps to ensure it is handled in accordance with the APPs or equivalent standards. By using the Site, you consent to such transfers where necessary.

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11. Children’s Privacy

Our Site and services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete it.

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12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last Updated" date. We encourage you to review it regularly.

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13. Contact Us

For questions, complaints, or to exercise your rights, contact us at:

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached the APPs.

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